Returns & Exchanges Policy
Returns & Exchanges Policy – Almasa
At Almasa, we are committed to providing safe, hygienic, and high-quality underwear for everyday family comfort. Due to the nature of our products, our return and exchange policy follows clear guidelines to protect the health and satisfaction of all customers.
1. Returns & Exchanges Policy
Underwear items are non-returnable and non-exchangeable after delivery,
except in the following cases only:
Manufacturing defects
Incorrect size received (different from the ordered size)
Requests must be submitted within 3 days of delivery.
Items must be:
Unworn and unused
In original condition
In original packaging with all tags intact
2. Manufacturing Defects
If you receive a product with a manufacturing defect, please contact our customer service team within 48 hours of delivery.
You will be asked to provide:
Order number
Clear photos showing the defect
In confirmed cases, Almasa covers all shipping costs for replacement or refund.
3. Size Exchange
Size exchanges are allowed within 3 days of delivery.
The item must meet all hygiene and packaging conditions.
Shipping costs for size exchanges are the customer’s responsibility.
Each order is eligible for one exchange only.
4. Non-Eligible Cases
Returns or exchanges are not accepted in the following situations:
Items that have been worn, washed, or used
Opened products or removed packaging
Requests made after the 3-day period
Items purchased during promotional offers (except in case of manufacturing defects)
5. Quality Inspection
In some cases, returned items may be sent to our Quality Control Department for inspection.
The customer will be informed of the final decision within 48 business hours of receiving the item.
6. Refund Method
Approved refunds are processed via:
Bank transfer or electronic wallet, depending on the original payment method
Refunds are not issued in cash upon delivery.
7. Processing Time
Return or exchange requests are reviewed within 48 business hours.
Replacement items are shipped within 2–5 business days after approval.
Customer Support
📞 +20 100 987 0033
At Almasa, we value transparency and trust — because your comfort deserves clarity.